Refund Policy

Last Updated: 24/02/2025


This Refund Policy (“Policy”) is published by LOCALEX VENTURES PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at:

Vaibhav Industrial Estate, Opposite Oxford Chambers / Tunga Village,
Behind MTNL, Saki Vihar Road, Powai, Mumbai - 400072, Maharashtra, India
Email: [email protected]
Website: https://gamingspay.in

This Policy applies to all purchases of digital game activation codes made through our website.


1. Nature of Products

Please note that all products sold on our website are digital in nature. These include activation codes or license keys for games or software, which are delivered instantly or within a short timeframe after payment.

As per applicable consumer protection laws in India and global e-commerce practices, digital products that have been delivered successfully and redeemed are non-refundable.


2. Refund Eligibility

Refunds will only be issued under the following conditions:

  • The code delivered is invalid or does not work, and the issue is confirmed by our support team.

  • You have not redeemed or activated the code in any form.

  • The refund request is submitted within 48 hours of purchase.

  • You provide valid proof (screenshots, system messages) to support your claim.


We do not offer refunds in the following cases:

  • You changed your mind after the purchase.

  • The code has already been activated or shared.

  • The game does not meet your system requirements or expectations.

  • You made a purchase by mistake.

  • You violated any of the terms in our Terms & Conditions.


3. Refund Process

To request a refund, you must:

  • Email us at [email protected] with your order ID, email address, and reason for the refund.

  • Attach any relevant supporting documents (e.g., error screenshots).

Once we receive your request, our support team will verify the issue within 3 to 5 business days. If the request is approved, the refund will be processed to the original payment method within 7 to 10 business days.


4. Fraud Prevention

We reserve the right to deny refunds if there is evidence of abuse, fraud, repeated refund requests, or violation of our Terms of Use. We may also report fraudulent activity to relevant authorities in accordance with Indian law.


5. Contact Us

For questions related to refunds or to file a request, please contact our support team at:

Email: [email protected]


6. Legal Compliance

This Refund Policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.